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Contact Us


ASA
2801 N.E. 50th Street
Oklahoma City, OK 73111

Phone: (800) 654-8337
E-mail: gmcclung@softball.org


How to Order

There are several ways to order direct from USA Softball...

Online Web Ordering: Order your items directly from the product pages inside our Web Store. Select a product category, then the item you wish to purchase. You will need to indicate the size and/or style as well as the quantity desired. Click the "Add to Cart" button to save that item in your shopping basket. Placing items in the shopping basket does not mean you have bought those items yet. You may remove items from your basket at any time before purchasing. In the upper right corner of the web page, you can also view your total price (before shipping, tax, or discounts) of items in your shopping basket.

You can feel safe with your online credit card purchases - we use a security protocol (SSL), which is used by all major browsers and web commerce sites throughout the Internet. Your account information is secured and private information that is not sold or shared with other entities. To further protect your private information, your credit card information is not stored on our web servers. See our security policy for more information.

Other methods to order:

By phone: During business hours (8am to 5pm CDT, M-F excluding holidays) call our toll-free number 1-800-654-8337 from anywhere in the U.S.

By fax: any time, day or night, send your order by fax by calling 405-424-9364.

By mail: If you have a current ASA Umpire Merchandise Catalog, you can place your order using the order form on the back page of the catalog and mail with your check or money order to:
ASA
2801 NE 50th Street
Oklahoma City, OK 73111-7203
U.S.A.



Shipping Information



Standard Shipping to or within the U.S.

Usually, we fill your order within 48 hours of receiving the order and start it on its way to you. We deliver almost anywhere via UPS Ground from our offices in Oklahoma City. If an item is backordered, it will be shipped via UPS as soon as the item becomes available.

For an additional charge we provide Next Day, 2nd Day and 3rd Day Shipping for orders received by 3:00pm CST Monday - Friday. Orders are not processed on Saturday, Sunday or the following Holidays: New Years, Independance day, Labor Day, Memorial Day, Christmas Day, Thanksgiving Day, and the Friday after Thanksgiving. Please see delivery grid below to figure out when your item will arive:


Ordered Day Next Day 2nd Day 3rd Day
Monday before 3:00pm Tues Wed Thurs
Tuesday before 3:00pm Wed Thurs Fri
Wednesday before 3:00pm Thurs Fri Mon
Thursday before 3:00pm Fri Mon Tues
Friday before 3:00pm Mon Tue Wed
Saturday Tues Wed Thurs
Sunday Tues Wed Thurs
If personalized jerseys are ordered add ten days to the above schedule.

*See below for information on shipping to rural areas and P.O. boxes.

UPS Ground Shipping and Handling Charges
Shipping and Handling cost are listed below and are based on the amount you order. (See chart below.)
Value of Order Shipping, Packing
and Handling Charge
$ 0.00 - $50.00 $7.95
$50.01 - $100.00 $12.95
$100.01 - $200.00 $16.95
$200.01 - $300.00 $20.95
$300.01 - $400.00 $24.95
$400.01+ Add $4.00 per each
additional $100.00

For 3 Day shipping add $12 to the above chart
For 2 Day shipping add $25 to the above chart
For Next Day shipping add $50 to the above chart

For Alaska and Hawaii residents, shipping starts at a cost of $27.95 for ground Your shipping cost may increase based on the order total and method selected.

For APO/FPO locations use the table above and add an additional $10.00. Your item will be sent via 1st Class Mail

Oklahoma residents, please also include applicable sales tax.

To visually see the approximate time it will take UPS ground to deliver your order from Oklahoma City to you, please take a look at the ground transit map.

Shipping to countries outside the U.S.
Since we cannot guarantee delivery outside the U.S. or Canada. We do not ship to foreign countries. (Other than APO/FPO and Canadian Addresses) We will ship to an address in the U.S. It is your responsibility to have it shipped to your country.


Transaction Security

Security on the ASA's Web Site.

By Security, we mean the ways we make sure the information you send us remains secure. We also have a Privacy Statement.

If you don't find your concern addressed here, feel free to contact us by e-mail or phone (1-800-654-8337).

Security Page Contents:

  1. Is my credit card number secure?
  2. What does the "warning" window that sometimes comes up really mean?
  3. Why do I hear so much about security on the Internet?
  4. What's the worst thing that could happen?
  5. How do I know if a Web site is secure?
  6. Which parts of the website are secure?


Is my credit card information secure?

We have taken many steps to ensure the security of your transaction. Some of them involve adopting industry standards. (For example, the secure connection between your browser and sensitive portions of our site uses industry standard encryption.)

To show our faith in this system, we guarantee it. There is no risk, period. If anything happens, we'll make sure that you owe nothing. Our aim is simply to enable you to make transactions with confidence.


What does this "warning" window that comes up in the ordering process really mean?

On some browsers, this window can be a bit intimidating. But it simply means that you're entering the safest, most secure area of our Web site.

This should be reassuring since this is where credit card transactions take place. Click to continue. Going from Secure mode to insecure mode, you'll likely receive another similar alert message, just to make sure you know what's happening.


Why do I hear so much about security on the Internet?

Several things conspire to make Internet security a newsworthy item. First, it's relatively new, so people wonder and talk and write about it. Secondly, the Internet is "technology," so people find it interesting to discuss. And tend to be a little suspicious of it.

The Internet has always thrived on openness. It has been the "Internet way" for someone to release something-a piece of software, a networking specification, a security protocol-and then have lots of smart people try to find flaws in it, lending their ideas for making it better. It has proven to be a remarkably effective development process. But for people unfamiliar with it, to see each new release of a browser, for example, get pounded on and picked apart, can be rather disconcerting. We take numerous steps to ensure your transactions are safe and your information is protected.


What's the worst thing that could happen?

Regardless of what happens on our site - a slip of the mouse (unlikely), a security breach (highly unlikely) - there is no risk to you. In the case of fraud, we'll assume all liability for what you owe. In most states, this means that we'll pick up the first $50, and the credit card company takes responsibility for the rest. In addition, we'll do our very best to work with the credit card company to minimize the hassle for you.

As with our merchandise guarantee, there are no conditions and no second-guessing. If you think something's wrong, then it is - and we'll fix it.


How do I know if a Web site is secure?

For accuracy sake, we're going to get a bit detailed here. When buying something on the Internet, there are three things to be sure of: Data you send is strongly encrypted. The site you're doing business with is the site you think it is. The site you're doing business with processes your credit card and address information in a safe and responsible manner. Points 1 and 2 are taken care of by SSL (Secure Sockets Layer), the industry standard security protocol that the USA Softball site uses to communicate with secure browsers like Netscape and Internet Explorer. When communicating with a secure server like ours, these browsers encrypt the information you send in a way that is extremely difficult for anyone else to decode. (You don't have to know whether your browser supports secure transactions- if it doesn't, you won't be able to complete the checkout process.)

Many security experts say the most important thing is what happens once the merchant receives your order. At USA Softball, we take several steps to keep things on our end as safe as possible. For example, we process web orders into a secured accounting application to be managed and processed. We do our order processing on machines that aren't connected to the Internet, so there's no danger of people gaining access to them. We do not keep your credit card numbers stored anywhere on our computers, in fact, your credit card information is encrypted and handled by the credit card authorization company - VeriSign. Your credit card information is never seen or handled by a human being, thus making the transaction much safer than paying for your meal with a credit card at your local restaurant.


Which parts of the USA Softball site are secure?

Most of the activity on our site involves the viewing of materials we've prepared and made accessible to everyone, so there's no need for these pages to be "secure". With a product page or an information page for example, no security risk exists because there is no "information" being exchanged. Anyone can access the same pages by pointing their browser at http://www.softballoutlet.com.

The portion of the USA Softball online store we've made secure is, not surprisingly, the checkout area where you enter your credit card number. This is where you actually purchase the items you've put into your Shopping Basket.

There are several ways to confirm that you're in a secure area. All SSL capable browsers have a symbol to indicate secure mode.

ASA's Return Policy for Credit Card Purchases

Returning something to us from the U.S.:

  1. If you need to return an item back to ASA for any reason, please call our toll-free number at 1-800-654-8337 and speak to one of our customer service agents. We will work with you to help with the return and keep you satisfied.
    1. Shipping Errors or Incorrect Size: These items must be new and in the original package. Soiled or stained merchandise will not be accepted for credit.
    2. Defective Merchandise: Contact customer service before returning any merchandise. We stand behind the quality of our products under normal wear.
  2. If you paid by credit card and require a credit on returned merchandise, you must call our customer service number at 1-800-654-8337. In order to issue a refund or credit adjustment to your VISA ,Mastercard, or Dicover Card, you will need to provide the card number and expiration date of the credit card that was charged for the merchandise purchased. Please have your order number ready to provide our customer service representative. You will be given instructions on how to return the merchandise.
  3. Using any UPS shipper or mail, send your return to:
    ASA
    2801 NE 50th Street
    Oklahoma City, OK 73111-7203
    U.S.A.

Our Customer Service Toll-Free number is (800) 654-8337


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